Author: MCMUD 89

Stage 2 Water Shortage Conditions

Due to the drought conditions throughout the state, the District is now experiencing extreme drought conditions at the well sites. The groundwater levels are continuing to drop causing the implementation of the District’s water restrictions. In order to provide essential water services to customers these restrictions must be followed:

Stage 2 Water Shortage Conditions

1. Water Use Restrictions Applicable to Retail Water Customers. At the discretion of and upon the authorization by the District’s Board of Directors, the Operator shall implement the water allocation provisions of Section IX of this Plan. Additionally, the following water use restrictions shall apply to all Retail Water Customers and violators shall be subject to the surcharges set forth in Section X of this Plan:

(a) Irrigation of landscaped areas with hose-end sprinklers or automatic irrigation systems shall be limited to (a) Thursdays and Sundays for Retail Water Customers with an Even Numbered Address, (b) Tuesdays and Saturdays for Retail Water Customers with an Odd Numbered Address, and (c) Thursdays and Sundays for Retail Water Customers responsible for watering common areas. Irrigation of landscaped areas is further voluntarily limited to between the hours of 9:00 p.m. on the designated watering day(s) and 2:00 a.m. on the following day(s). However, irrigation of landscaped areas is permitted at any time if it is by means of a hand-held hose equipped with a functioning positive shut-off device, a faucet filled bucket or watering can of five (5) gallons or less, or drip irrigation system.

(b) Use of water to wash any motor vehicle, motorbike, boat, trailer, airplane or other vehicle is prohibited except between the hours of 9:00 p.m. on the designated watering day(s) and 2:00 a.m. on the following day(s). Such washing, when allowed, shall be done with a hand-held bucket or a hand­held hose equipped with a functioning positive shut-off device. Vehicle washing may be done at any time on the immediate premises of a commercial car wash or commercial service station. Further, such washing may be granted a variance from this restriction in accordance with Section XI of this Plan if the health, safety, or welfare of the public is contingent upon frequent vehicle cleansing, such as garbage trucks and vehicles used to transport food and perishables.

(c) Use of water to fill, refill, or add to any Aesthetic Water Use is prohibited except between the hours of 9:00 p.m. on the designated watering day(s) and 2:00 a.m. on the following day(s).

(d) Operation of any ornamental fountain or pond for aesthetic or scenic purposes is prohibited except where necessary to support aquatic life or where such fountains or ponds are equipped with a recirculation system.

(e) Use of water from hydrants shall be limited to firefighting, related activities, or other activities necessary to maintain public health, safety, and welfare, except that use of water from designated fire hydrants for construction purposes may be allowed under special permit from the District.

(f) Use of water for the irrigation of golf course greens, tees, and fairways is prohibited except between the hours of 9:00 p.m. on the designated watering day(s) and 2:00 a.m. on the following day(s). However, if the golf course utilizes a water source for irrigation other than that provided by the District’s potable water supply system, the golf course shall not be subject to this restriction.

(g) All restaurants are prohibited from serving water to their patrons except when requested.

(h) To the extent not other 1 wise provided or otherwise in conflict with any of the above, all other Non-essential Water Uses are prohibited.

Low Water Pressure

Due to high system demand and district working on water well, you could experience low water pressure for the next 24 to 30 hours.

Please limit all outdoor irrigations to help relief system demand.

Voluntary Water Restrictions in Place

Stage 1 of the district’s drought contingency plan has been triggered.

Please limit irrigation and lawn watering to the days indicated below.

  • Customers with a street address ending in an even number(0, 2, 4, 6 or 8), outside watering will be permitted on even days of the month
  • Customers with a street address ending in an odd number(1, 3, 5, 7 or 9) outside watering will be permitted on odd number days of the month

In the event no street addresses exist, only customers living on the north and west side of a street may use water outdoors on even-numbered days and only customers on the south and east side of the street may use water outdoors on odd-numbered days.

Outdoor water use shall be permitted only between the hours of 6:00 A.M. and 10:00 A.M. and 6:00 P.M. to midnight.

Smart Irrigation Controller Rebate Program

Montgomery County MUD #89 is providing eligible account holders with a $150 rebate on their next bill for installing an approved “smart” irrigation controller. A smart controller automatically adjusts to weather conditions, making it easier to maintain a healthy landscape while cutting water use. Studies show that up to 50% of water used for landscape irrigation can be saved with cloud-based “smart” irrigation systems.

Click here for more information on eligibility and to submit an application.

New Billing Software

Dear Valued Customer,

As your water and sewer operator for Montgomery County MUD # 89, Municipal Operations & Consulting, Inc., integrated a new billing software to better service our customers.

You should receive a blue notification in the mail with your new account number and security code to set up new customer portal, to view account balances, and set up online payments.

If you need assistance, please email our office at customerservice@municipalops.com or by phone at 281-367-5511.

Sample Notification Letter (PDF)

Yellow-Looking Water

Parts of Montgomery County and MUD 89 continue to be affected by the drought of 2022.

Our team is working to address the drought’s effect on the water system. A recent water source change may have changed the direction of the water flow in the distribution system to your home or business, causing yellow-looking water.

If you experience a change in your water, please get in touch with Municipal Operations Consulting (MOC) at (281) 367-5511.